Frequently Asked Questions
No, you need an address in the area where you want to rank- preferably in the middle of the map to draw the most searches.
We generally recommend RE-submitting after 7 to 10 days.
To do this, go into the GMB as if to submit your code, but instead click “Request another code”
This is not uncommon, so don’t worry. If you haven’t gotten your code yet, wait til you do then submit.
If you were verified and still suspended, there are a couple things you can do to remedy- begin by creating a new Gmail and GMB submit that one for verification.
If you get another suspension, you can change the domain on your site, do another GMB and submit.
Finally, if you still get suspended- create another gmail and GMB and this time change your address and you should be good to go.
Google wants to keep out the lazy spammers so sometimes makes ya work to get listed- so don’t give up!
You can usually get a small, personal box because Google will prompt you to insert ATTN YOUR NAME at the top of the postcard before submitting.
You can use your home address, however, you’ll need to list your biz and full address in business directories all over the internet in the form of citations in the coming days. BAM Members have used their home addresses as biz addresses with no problems in the past, it’s just a precaution.
Go into the post office where you want to rank with 2 forms of ID and fill in the simple “application.”
It’ll generally cost half as much for a small, personal box for twice as long.
They’ll give you your key and on the receipt is your box number.
You use the street address and UNIT or # instead of box or suite so it’ll look like this 1234 Boardwalk Ave UNIT 0000 City State Zip.
Once you’ve verified up to 5 biz, you can cancel the box.
TOP LEFT CORNER
The Post Office does not allow for long distance sign up, so you’ll need to go into the PO and get the box in person and likewise arrange to forward or pick up your postcards. There are other options- virtual offices, virtual mailbox biz that will open and scan your mail and craigslist are just a few suggestions. Ups boxes also allow for long distance sign up in some cases. If you are unable to get a postcard at an ups store location, you may be able to transfer to another. Call your location to see if these options are available.
Here are a couple of ways of soliciting real reviews- in person and via email followup.
WhiteSpark offers a printable template to create review generating handouts for each customer served in person here.
Thanks to Salinda Crews-Howell
This is the exact strategy that I gave my team to use at my day job and got 37 reviews this month. Below is the email I sent to a client that needed to get his 2.2 rating up…now 3.7 in just over a month
- Make it part of the “procedure” for the guys to ask, “Were you pleased with my service today?” Yes, I’m very thankful! “That’s great, Mrs. Smith! Would you mind doing me a favor?” Sure “I know my boss would really like to know how I did today. Would you mind going onto Google and searching XYZ Towing and leaving a Google 5 Star review?’ Of course if they really tick someone off…..they DON’T ask this! LOL I GUARANTEE that you will get quick results with this simple question. Using the “my boss would like to know” gets more hits than just “can you tell the general public”
- Make a contest out of it with the team. Example – The person that gets their name mentioned with most in a one month period on Google reviews gets $50. It’s WELL worth it to get those reviews and a good competition will boost the morale and enhance customer service. All they have to do is add “Would you mind going onto Google and searching XYZ Towing and mention my name, Chris, when you leave that Google 5 Star review?
- Do you get email addresses when dealing with a customer? Alternative to the asking at the site, but not as effective as asking right then, have the guys call back to the office and have one of the ladies send a personal email from you.
You can SWIPE one of these templates, edit to suit your client (including links when possible) and have them email to each customer after each service:
Thank you for allowing XYZ Towing to help you with your towing needs today. It’s customers like you that make this job worthwhile!
I hope that you found our service and team members to be prompt, professional and courteous. Would you mind sharing your experience with others that may have towing needs in the future? I would really appreciate a 5 Star review on my Google local listing, as Google sees each of these reviews as a “vote” to know who is the best tow company in “city”….that is XYZ Towing, wouldn’t you agree?
Again, I appreciate your review and look forward to working with you again in the future.
Sally Business Owner
We appreciate the trust you place in us for your <Service> and we value you as a <customer/patient>, so we want to know how your appointment went.
The greatest compliment you could offer us is a review on our Google+ Local page. Each review is both read and appreciated by our whole team. If you are willing to do so, it is quite easy. Just click the Google link below to get started.
If you have constructive feedback that you’d like to share, we also offer you the opportunity to share your comments privately. Either way, we appreciate your time and for sharing your thoughts.
We look forward to seeing you and your family at your next appointments.
Dear (CUSTOMER NAME):
It was our sincere pleasure to provide our service for you recently. We hope that the service we provided for you met your expectations and that you would consider us again for future needs. If you are dissatisfied for any reason, please do not hesitate to contact us so that we can discuss any issues you may have. We value the trust you have placed in us and desire to build a long-term relationship with you.
We are a local business that depends on positive word-of-mouth for business and would greatly appreciate it if you would recommend our business to your friends and neighbors. An easy way to do this is by adding brief comments to our listing on Google.com. Simply go here to our Google+ Local Page and click ‘Write a Review’ and post your comments for others to read.
Thank you for choosing (NAME OF BUSINESS).
Contact a contractor who is advertising on adwords (looking for customers) or is not ranking well. Tell him you want to give him free leads for a short period of time. Get permission to use his License number on your site in exchange for exclusivity for the leads.
Rank the site with his license on it. Once it’s ranked and consistently generating leads, negotiate a pay-per-lead or flat monthly fee. If he doesn’t want to pay, prospect into other contractors who are paying for advertising or not ranking well.
Tell them the site is already ranking well and generated x amount of leads last month and you need someone to take them. Make them an offer.
Keep going until you get a YES, then remove the original contractor’s license and put your new partner’s on it. Start forwarding the leads to the new business owner.